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Lawmakers, Consumer Advocates Urge Federal Probe of Carrier IQ Mobile Services

Rep. Ed Markey, D-Mass., Sen. Al Franken D-Minn., and Consumer Watchdog are asking federal regulators to investigate whether mobile software firm Carrier IQ’s practices violate consumer privacy rights. And groups like the Center for Digital Democracy are calling for federal privacy legislation. The company came under fire after reports that its software, installed on many major carriers’ smartphones, collects and transmits potentially sensitive data about device users. Carriers using Carrier IQ claimed they solely use the service to improve and maintain network performance.

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